Policy

If you prefer not to order through our online store, you may use the following options:

• FAX: Fax your order to our 24-hour fax line at 316-685-7606.
  Fax your order and all the necessary information to us anytime day or night. Our fax machine is always on! We will call, e-mail or fax a confirmation of your order.
  
  
• MAIL: Mail your order to 428 S. ZELTA, WICHITA, KS 67207.
  Mail in your order and all the necessary information, and credit card information. Kansas residents please be sure to add the appropriate tax. State taxes are as follows: Kansas = 7.3%
  If you are unsure what amount to send, please call to have one of our sales staff assist you.

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  Privacy & Security!
  
  You can be assured of privacy and security when shopping with us. Secure Shopping by Retail Cart offers the best in merchant and shopper security. All their servers have an individual copy of Verisign�s 128-bit US/40-bit International SSL digital certificates.
  DCC recognizes the importance its visitors & customers place on privacy issues. We do not share personal information with any outside organizations. Any information provided by a customer on the web site may be used to process your orders and to identify you within our systems. We may use your contact information including your email address to contact you if we have questions about your order.
   

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  Shipping Terms!
  
  PROMPT SERVICE!
  We do our best to process and ship your order as quickly as possible. Under normal circumstances, this means we'll process and ship your in-stock merchandise within three business days from the time the order is received. Please allow 7-10 business days for your order to arrive at your door.

  SHIPPING & HANDELING CHARGES
  
  INSIDE Contiguous 48 United States
  The shipping and handling charges that automatically come up in the shopping cart are only for customers in the Contiguous 48 United States. The shipping and handling charges are as follows:
  
  

  Amount of Order	Shipping & Handling
  0 - $50	$6.95
  $50 or more	FREE

  
  
  

  OUTSIDE Contiguous 48 United States
  You are responsible for the full amount of freight costs on shipments made outside the 48 Contiguous United States. All shipments made outside the USA may be subject to import customs charges, duties, fees and/or taxes which are the sole responsibility of the customer. Please check with your local Customs Office for an estimate of charges on your order.

  BACK ORDERS
  We will email you when back orders are available & you can re-order at that time.
   

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  Payment!

  
  Only credit card orders are acceptable through our online store. We accept Visa, MasterCard and Discover cards. Your card will be charged the same day your order ships.

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  Guarantee!

  
  If you are not completely satisfied with your order, we will gladly exchange your merchandise or refund the amount of your order, less shipping and handling charges, within 30 days of the original purchase date. Please call 316-685-6265 ext. 015 to obtain a Return Authorization number when returning merchandise.

  We are not responsible for typographical errors. Prices are subject to change without notice. Items are subject to a 20% restocking fee if they are returned, except if defective.

  All sales are final on close-out and sale merchandise through our online store. We cannot guarantee that close-out items will be in stock. We do our best to fill orders as complete as possible, but occasionally close-out/sidewalk sale items sell out faster than we can remove them from our online store and are no longer available. We're sorry for any inconvenience this may cause.
   

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  Tel: 316-685-6265
  Fax: 316-685-7606
  428 S. Zelta, Wichita, KS 67207-1499
  E-mail: sales@dcccrafts.com